Technical FAQs

Please contact the CUIT Service Desk at 212-854-1919 or [email protected] and explain the problem. Someone from CUIT will help resolve your issue.

You will receive a confirmation via email within 24 hours of completing the guide.  If more than 24 hours have passed since you completed the course and you have not received a confirmation, please contact [email protected].

The guide is only assigned to those who are currently Teaching Assistants or who work with students in an academic setting. If you are in that population then please contact the CUIT Service Desk at 212-854-1919 or [email protected]

It is possible that you did not complete all of the material within the slides.  Some slides have more than one component to click through.  In order to check, open the course and review the table of contents located on the left side of the training window. The header for each section and sub-section will turn from black text to gray text once the slide has been fully completed.

You can also click the arrows on the left side of the table of contents to reveal the contents of each section.  The headers for any sections you still need to complete will remain black.  Review each incomplete section. Sometimes the incomplete portion is a section containing a question you did not answer.